WHAT   people  say  about  the  book...

"Cowan's emphasis on attending to the feelings and experiences of all individuals in order to achieve effective internal communication is a welcome contribution."

- Lisa M Cuklanz, Professor and Chair, Communication Department, Boston College


"We are making great use of the Dialogue Box; it is both innovative and challenging. Our managers find it an excellent analytic and diagnostic tool to improve their communication capabilities."

- Hisham S Al-Joher, Director, Global Internal Communication, SABIC

"Internal communications, both agency and client side, is crying out for an innovative approach for the 21st century, and this book sets a new agenda, connecting the dots with employee engagement and HR, as well as providing an amazing tool to help clients innovate"

- Jim Donaldson, EVP, Corporate Communications, EMEA at Weber Shandwick

"Internal corporate communications have become more complex. This book helps you think through your strategy so that you can get your communications right." (Full Review)

- John Gibbs, leadingbusinessbooks.com